Xelon receives ISO 9001 and ISO 27001

Customer orientation, quality management and highest security standards are more than just buzzwords in the city of servers. In July 2020, Xelon received the ISO 9001 and ISO 27001 certifications, and we have summarized the most important questions and answers for you here.

Since 2015, our team has been simplifying the management of the IT infrastructure of companies of all sizes so that customers can concentrate on their core business. The highest data protection and security standards, reliability and stability are guaranteed. More than 400 companies from over 30 countries rely on Xelon's IT infrastructure. In July 2020, Xelon received ISO 9001 and ISO 27001 certification, which stands for quality assurance and cyber security.

"For us as a start-up, it is a significant milestone to have achieved these certifications. They show us that we are on the right track with the high standards we set for ourselves and our solutions and that we are ready to accompany our customers on their way to a medium and long-term sustainable IT future," says Xelon CEO Michael Dudli. "We do our best every day to provide the right IT environment for large customers as well as SMEs and agile start-ups at home and abroad". With certifications, companies can prove that they comply with the applicable norms and standards when manufacturing their products and providing their services.

Here you will find the most important questions and answers regarding our ISO 9001 and ISO 27001 certifications.

What is the point of standards?

According to the SME portal of the Swiss Confederation, norms, standards and practices are important prerequisites for cooperation between companies and organisations. However, a standard is not a law, and although standards can be declared a law by a government, they are usually based on voluntariness and are subordinate to the law. International standards and world trade agreements also have the function of reducing global trade barriers. "With the certifications, new customers can recognize even before they start working with Xelon that quality is the most important value in the city of servers," says Xelon CEO Michael Dudli.

How were the ISO standards developed?

Historically, the International Organization for Standardization (ISO), founded in 1947, played a major pioneering role in so-called standardization. The association of standardization organizations develops standards valid worldwide, the so-called ISO standards. The countries participate in the ISO on a voluntary basis.

What does the ISO 9001 certification mean?

The QMS standard ISO 9001 is the world's leading quality management certification. It describes according to the KMU-Portal of the Swiss the entire quality management system and is the basis for the quality management system of the Develop a comprehensive system to maintain the quality of work. ISO-9001 certified companies - which now include Xelon - guarantee a consistently high quality of service.

ISO 9001 includes the following principles:

• Customer orientation
• management accountability
• Involvement of the persons involved
• Process oriented approach
• Continuous improvement
• Factual decision making approach
• Supplier relations for mutual benefit

Why is quality management so important?

A quality management system (QMS) should ensure that a company is able to guarantee products and services in the defined quality at all times. For example, companies can respond more strongly to customer needs and strengthen customer loyalty. A QMS is not aimed at short-term material success of a company, but has a medium to long-term effect.

What is an ISO 27001 certification?

With the ISO 27001 is the leading international standard for Information Security Management Systems (ISMS) and to the most important Cyber security certification. This standard specifies the requirements for the implementation of appropriate security mechanisms, which in turn are linked to the adapted to the conditions of companies and organizations.

The ISO/IEC 27001 is applicable in the following areas, among others:

• Formulation of requirements and objectives for information security
• cost-efficient management of security risks
• Ensuring compliance with laws and regulations
• Process framework for the implementation and management of measures to ensure specific information security objectives
• Definition of new information security management processes

Why is cyber security so important?

Cyber attacks, data theft and unauthorised network access can cause costs in the millions and irreparable reputational damage When working with an IT infrastructure provider, the external partner usually takes care of the security of the IT environment. The company location plays an important role in the choice of IT infrastructure provider. Our infrastructure is located in ISO-certified data centres in the cantons of Aargau and Zurich and all customer data is subject to Swiss data protection law.