Digital Healthcare: Facilitating doctors to provide care

The IT infrastructure including the emergency number of SOS AERZTE must be available around the clock. Xelon supported the traditional Swiss IT company Teleinformatik in migrating the infrastructure of SOS AERZTE and setting up a geo-redundant 3CX telephone system for a successful integration of Digital Healthcare.

In recent decades, medical facilities have increasingly shifted to larger cities and successors for GP practices are hard to find throughout Switzerland. Especially in rural areas, the population has fewer and fewer doctors per person. In 1996, committed doctors in Zurich founded the independent company SOS AERZTE, which today advises and cares for around 20,000 patients per year in the canton of Zurich. SOS AERZTE takes over individual patient visits, consultation hours in organisations and emergency services from Zurich GPs.

Digital Healthcare brings new opportunities

In view of this important function in healthcare provision in numerous municipalities in the canton of Zurich, it should be self-explanatory that the IT environment, including SOS AERZTE 's telephone emergency service, must be available at all times of the day and night. Due to a digital healthcare strategy(or digital health), the company does not want to operate its own infrastructure and outsourced the entire IT and telephony infrastructure to an external data center. SOS AERZTE turned to Teleinformatik Services AG, a traditional Swiss IT company, for external deputization and support in IT matters. " SOS AERZTE 's IT environment includes more than ten virtual servers and approximately 80 clients. An important point in the migration was that the IT systems are accessible at all times from anywhere, as most users work either in their home offices or on the road," explains Pascal Péquignot, Head of Operations at Teleinformatik.

Failover and access security for doctors in and outside the practice

Teleinformatik migrated the IT infrastructure of SOS AERZTE and set up a geo-redundant 3CX telephone system, which increased the fail-safety of the emergency number and guarantees the employees of SOS AERZTE access to the IT environment at all times, both in the home office and during external assignments. Teleinformatik was supported in this by Xelon. The Zug-based IT infrastructure provider Xelon offers resellers reliability, stability and scalability in the support of their customers' ICT environment.

An important criterion for the migration of the SOS AERZTE infrastructure was support and response times. Péquignot from Teleinformatik is extremely satisfied with this: "Xelon support responds quickly and competently to all questions." Another key point was the data location in Switzerland. Xelon's infrastructure is located in certified data centers in Zurich as well as Zug, and all data is subject to Swiss data protection laws. as an end customer appreciates not only the reliability of the environment, but also the transparent cost control and predictability of financial resources.

You can download the entire case study here: E-Health for the Swiss SOS Doctors

SOS AERCES

SOS AERZTE provides emergency care throughout the greater Zurich area, even in sparsely populated areas. 365 days a year, around the clock.

SOS AERZTE advises and cares for 20,000 patients every year. Their well-being is taken care of by 70 employees, 35 of whom are doctors. A successful model - since 1996.