Stability, scalability and security: these are the requirements diverto gmbh places on its ICT infrastructure. The SME from the Canton of Berne purchases Virtual Datacenter Services from Xelon in order to be able to focus fully on its core business. The cooperation is characterised by mutual trust, openness and flexibility.
diverto gmbh, based in Oberdiessbach (BE), is a managed service provider with twelve employees. The diverto team helps customers from numerous industries to increase their performance thanks to innovative and efficient IT and communications solutions and to optimally master current and future challenges.
In order to provide customers with the best possible support and help them realize their full potential, diverto relies on a reliable and stable IT infrastructure. Until now, the provider of IT and communications solutions had operated its own cloud infrastructure in Bern, but for the renewal of its data center, diverto was looking for a strong partner and turned to Xelon. "I am convinced that SMEs do not need to offer everything themselves. Instead, it is better to focus on the core business and entrust the rest to specialists," says Andreas Schweizer, Managing Director of diverto gmbh, explaining the rationale behind the outsourcing. The high level of fail-safety, the ease of expansion if required, and the uncomplicated management of multiple customers tipped the scales in favor of working with Xelon. In addition, as an SME anchored in Switzerland, diverto wanted to rely on a Swiss IT infrastructure provider.
Xelon provides diverto with virtual data center services in a private cloud. Unlike a public cloud, all resources in the private cloud are used only by diverto. The virtual data center is a flexible, scalable and highly available environment in which resellers can independently map both individual Windows or Linux server environments and large geo-redundant infrastructures with servers, gateways, VPN and the like with just a few mouse clicks. This means that setting up an infrastructure does not involve high investment costs and that the IT environment can be easily expanded at any time. "This scalability and flexibility are central for us," says Schweizer.
Since the successful implementation, Xelon has been monitoring the hardware as well as the backend infrastructure at diverto and taking care of the elimination of any malfunctions, extensions or changes. "We now regard Xelon as a kind of department of our own, on which we can rely 100 percent and in which we have complete trust," says diverto CEO Andreas Schweizer. He particularly appreciates the direct channels and personal contact with the contacts at Xelon.
The managing director of diverto gmbh has a piece of advice for other resellers looking for a reliable partner for partial outsourcing of IT infrastructure: "You should be clear about what you are looking for right from the start." For example, he says, if flexibility is a major concern, it is better to choose smaller companies and work out an individual offer together with the provider. Schweizer also recommends considering interpersonal aspects: "It's important to me that we and the partner are on the same wavelength." Xelon is characterized by individual customer care and customized products.
As an external ICT department, diverto gmbh covers the entire spectrum from in-depth consulting and planning to implementation and long-term support (support, monitoring) for your ICT, cloud, web or software solution.